Frequently Asked Questions

Click Register, complete the wholesale account application with your business details, and submit it for review. This may include your company name, tax/resale information, business registration details, or other required documentation.

Our team will review your application and typically approve accounts within 1–2 business days. No secret handshake required.

Yes. IAK Wholesale is a trade-only supplier, which means orders are available to approved business customers only. You’ll need to register for a wholesale account and be approved before you can view pricing or place orders.

Think of it as the wholesale version of getting past the velvet rope.

Wholesale pricing is only visible to approved customers who are logged in. Once your account has been approved and you’re signed in, pricing will display across the site.

If you’re logged in and still not seeing prices, contact our team and we’ll help get it sorted. 

Yes. If you’d prefer to place a bulk order manually, our team is happy to help.

Email us at orders@iakwholesale.com, and we’ll assist with your order from there.

Delivery costs depend on how your order is fulfilled. Some orders may be delivered directly by our team, while others may be shipped through a third-party carrier.

The final cost can vary based on your location, order size, and shipping method. Once your order details are confirmed, we’ll provide the applicable delivery or shipping cost

Orders placed before 12:00 PM typically have a 24-hour turnaround time, meaning the order will either be delivered locally or shipped out within that window.

Orders placed after noon may begin processing the next business day. Carrier delays, holidays, and order volume can occasionally affect timing.

Yes. We currently ship to Canada and are open to expanding international shipping where possible.

If you’re located outside the US or Canada, contact our team and we’ll review whether we can accommodate your order.

Online order tracking is not available directly through the website yet, but we will provide a tracking number for shipped orders once it becomes available.

That way, you’ll still have the information you need for your own records

We accept several payment methods, including checks, cash, credit/debit cards, bank transfers, and approved credit account terms where applicable.

Basically, we like to keep checkout flexible — because wholesale ordering already has enough moving parts.

Yes. Approved businesses may apply for credit terms. Contact our team or speak with your sales rep to discuss eligibility, account requirements, and available options.

Credit terms are reviewed on a case-by-case basis, so we’ll help point you in the right direction.

Yes. Many products offer tiered pricing based on quantity, order size, or account setup.

If you’re placing larger orders, talk with your sales rep and they’ll help make sure you’re in the right pricing tier. No one likes leaving discounts on the table. Especially not wholesale customers.

Stock levels are updated in real time whenever possible. If an item is out of stock, it will be marked accordingly on the product page.

For select items, you may also be able to request a back-in-stock notification so you’ll know when it becomes available again. Because staring at the page and refreshing every five minutes is technically an option, but not a great one.

Absolutely. If there’s a product you’re looking for that we don’t currently carry, contact our team with the product details and we’ll do our best to source it for you.

We can’t promise we’ll find everything, but we’re always happy to check.

Yes, samples may be available on selected product lines. Availability can depend on the product, brand, account status, and current inventory.

Contact our team or speak with your sales rep for details, and we’ll let you know what sample options may be available.

We accept returns on new, sealed, and unopened items within 30 days of delivery. Approved returns will be issued as a full account credit.

Any damaged or missing items must be reported within 48 hours of delivery so our team can review and assist with an exchange or resolution.

All returns require prior authorization before being sent back. Returns sent without approval may not be accepted.

Customers with returned checks will be responsible for any associated fees.

Basically: keep it sealed, report issues quickly, and check with us before sending anything back. That keeps the return process smooth for everyone.

You can reach our team by email at orders@iakwholesale.com during regular business hours, Monday–Friday, 9:00 AM–5:00 PM.

You can also use the contact form on our website for any questions, order concerns, account help, or product inquiries.

We’ll do our best to respond as quickly as possible