Privacy Policy

Data Collection

IAK Wholesale collects limited information necessary to create and manage customer accounts, process orders, and maintain accurate records for business transactions. This may include business name, contact information, phone number, shipping addresses, and payment details. Information is collected directly through our website, through sales representatives, or at the time of account setup. We may also collect information related to SMS communications and messaging preferences

Use of Information

Collected information is used for operational purposes, including account management, order fulfillment, invoicing, delivery coordination, and customer service, and, where separately authorized by the customer, product or promotional communications. We do not sell customer information to third-party advertisers.

Sales representatives and warehouse personnel may access account data as needed to complete their assigned roles. All internal access is restricted to authorized personnel.

If you provide your phone number and separately opt in to receive SMS messages from IAK Wholesale, we may use your phone number to send customer-care and informational SMS messages related to your account, wholesale orders, order status, shipping updates, customer support, and services. Where separately opted in, we may also send product or promotional updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not a condition of purchasing any products or services.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Payment Information

Payment information, including bank transfer details or check processing records, is stored securely and only used to process the intended transaction. Credit card data, when available, will be processed through secure, PCI-compliant gateways. No card information is stored on IAK servers.

Account Access & Security

Customers are provided login access to view order history, invoices, and basic account information. It is the responsibility of the account holder to protect login credentials and report unauthorized access. Passwords are encrypted and cannot be retrieved by IAK personnel.

Cookies & Website Tracking

Our website may use basic cookies for login sessions, cart management, and traffic optimization. No third-party advertising cookies or behavior tracking software is installed. Website usage data may be used internally to improve user experience and site performance.

Data Retention

Customer records are retained as long as the business relationship is active or as required by law for accounting and tax purposes. Inactive accounts may be archived but are not deleted without request.

SMS consent and messaging records may also be retained as necessary to maintain communication preferences and comply with applicable requirements.

Policy Updates

Any updates to this Privacy Policy will be posted on this page. Customers are encouraged to review the policy periodically for any changes that may affect how data is handled.

Contact

For questions regarding this Privacy Policy or to request data removal or updates, please contact your sales representative or email the administrative office using the contact form on our website.

For SMS assistance, you may reply HELP to an SMS message you receive from IAK Wholesale. To stop receiving SMS messages, reply STOP.